Terms and Condition

Terms and Conditions for Watch Purchase and Replacement Policy - PlatonicLuxe

Thank you for choosing PlatonicLuxe for your watch purchase. Please carefully review the following terms and conditions before making a purchase. By placing an order on our website, you agree to comply with these terms.

1. Replacement Policy:

  • PlatonicLuxe offers a replacement service for its watches. We do not provide refunds.
  • Replacement is applicable only if the product is returned in its original, intact condition.

2. Unboxing Video Procedure:

  • We strongly recommend recording a 360-degree video during the unboxing process upon receiving your parcel.
  • This video documentation will be invaluable in case of damaged or lost products, ensuring a seamless resolution process.

3. 1-Year Full Replacement Warranty:

  • All PlatonicLuxe watches come with a comprehensive 1-year full replacement warranty.
  • Replacement will be facilitated for products that are deemed unrepairable. Repair or replacement will be at the discretion of PlatonicLuxe.

4. Repairs for User-Damaged Products:

  • For products damaged due to user error, PlatonicLuxe offers repair services.
  • Customers are responsible for covering the cost of repairs in such cases.

5. One-Time Reverse Courier Service:

  • In the event of a watch-related issue, PlatonicLuxe provides a one-time reverse courier service for your convenience.
  • Subsequent returns require customers to use a private courier, with PlatonicLuxe covering the shipping cost upon completion of the repair.

6. Shipping for Repaired Products:

  • PlatonicLuxe offers complimentary shipping for repaired products.
  • Shipping costs for the return of damaged or user-damaged products are the responsibility of the customer.

Note: These terms and conditions are subject to change without prior notice. It is the customer's responsibility to stay informed about any updates or modifications.

Thank you for choosing PlatonicLuxe. We are dedicated to delivering high-quality watches and exceptional customer service. Should you have any questions or concerns, please don't hesitate to contact our customer support team.